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Security Doors and Structure’s (Garrison Doors) products are designed and built to high industry standards and are warranted pursuant to the terms of this document. This warranty applies to products shipped by SD&S LLC after Jan 2022 that are installed in residential homes in the United States. THIS WARRANTY IS NOT TRANSFERABLE.
NON-MULTI-RESIDENTIAL WARRANTY HOLDERS:
If the Product is installed in a new residential home, the warranty holder is the first occupant who purchases the home so long as the owner is also responsible for replacing the door or (ii) the warranty holder for an existing owner-occupied residential home, and in each case, at the time of installation such owner is also responsible for Product replacement, then that owner is a Residential Warranty Holder. For example, assume the Product is installed in a condominium unit (a “home”) in a multi-resident building. If the first occupant of the condominium unit is the first owner of that unit and is also responsible for Product replacement, then that owner is a Residential Warranty Holder; however, if the owner is not the first occupant or if someone else other than the owner (for example, the condominium association) is responsible for Product replacement, then the owner is not a Residential Warranty Holder.
MULTI-RESIDENT WARRANTY HOLDERS:
If the Product is installed under conditions in which no one qualifies as a Non-Multi Resident Warranty Holder as described above, then the warranty holder is the owner of the home or building in which the Product has been installed at the time of installation (and its builder and contractor). That owner is classified as a Multi-Resident Warranty Holder. For example, this includes owners of multi-resident premises in which the occupant is not responsible (other than through periodic fees/other assessments) for Product replacement whether or not the occupant owns the residential home unit in the premises (including by example, certain condominiums, townhomes, duplexes, apartments, cooperatives).
THE NON-MULTI RESIDENT WARRANTY IS GRANTED ONLY TO THE ORIGINAL PURCHASER OF THE PRODUCT AND THE FIRST OWNER OF THE RESIDENTIAL HOME WHERE THE PRODUCT WAS ORIGINALLY INSTALLED. THE MULTI-RESIDENT WARRANTY IS GRANTED ONLY TO THE OWNER OF THE HOME OR THE BUILDING IN WHICH THE PRODUCT HAS BEEN INSTALLED AT THE TIME OF INSTALLATION (AND ITS BUILDER AND CONTRACTOR.
Subject to the terms stated herein, SD&S LLC warrants that the products listed below (“Products”) will be free from manufacturing defects in material and workmanship from the original date of shipment by SD&S LLC until the end of the time periods outlined below. The warranty time frame is reduced if the Product is installed within 5 miles of any body of saltwater by 50% (i.e., a 10-year warranty will change to 5 years) and must be notified to the SD&S LLC and the option for all stainless lock is optioned.
1. Improper installation, storage, care, handling, or finishing, including, without limitation, a failure to follow the instructions set forth below, that accompany the Product, or as posted on Garrison Door website from time to time.
2. Failure to properly maintain the Product.
3. Exposure of the Product to chemicals, acid or fumes, air pollutants, such as acid rain
4. Damage caused by improper handling, storage, abuse, vandalism, misuse, impact by foreign objects, acts of God, fire, explosions or another casualty.
5. Any damage resulting from air and water infiltration during severe weather conditions.
6. Any failure or movement of the structure/building/foundation into which the Product is installed.
7. Any issue due to alteration of the Product by other parties (such as cut downs or cutouts).
8. Damage caused by not properly finishing the Product or not finishing it in a timely manner in accordance with Security Doors and Structures finishing instructions. (Most notable the bottom must be sealed)
9. SD&S LLC does not warranty extra/added hardware such as locksets or other hardware. A separate written warranty may be provided from the manufacturer and included in the materials that accompany a
Door Unit.
10. The finish on any SD&S LLC supplied hardware is not warranted and is purchased “as is”.
11. Variations in color or texture in any wood, primer or pre-finished Product coating, including, without limitation, any color variations between sealant and wood for all doors.
12. Normal wear and tear or natural weathering of surfaces including weather-strip and sweep.
13. Damage or defect arising from or related to improper field finishing of all sides, front, back, and all edges of the Product.
14. Slight expansion or contraction of door panels, jambs, and slabs due to varying environmental conditions (as discussed in the Permitted Door Tolerances set forth below).
15. Structural integrity issues caused by improper installation of hardware or improper machining of the Product.
16. Damage or poor Product performance resulting from the installation of Product in a condition that exceeds product design standards or certified specs and/or does not conform to applicable building standards.
17. Any warp, size, or squareness within the permitted tolerances including those listed below.
18. Damage resulting from or related to a Product being installed behind a non-vented storm door or excessive heat due to being finished a dark color.
19. Bubbles, lines, slight surfaced imperfections, and slight discoloration are normal characteristics of fine hand-crafted glass and are not warranted.
20. Acts of third parties.
21. non-uniformed fade or color change after installation.
22. Any alteration to a rated door that is not permitted unless expressly authorized by ANSI standards such as under NFPA 80 including, without limitation, any trimming or machining. Any permitted machining, other than function holes, has to be performed “under label service” which means by a person licensed by the rating agency and the construction of the door slab must expressly allow for the machinability.
23. Use of the Product in a manner that is not intended or authorized by SD&S LLC.
24. Installation of the exterior wood door in a home not meeting the overhang requirements as specified in our Care and Handling Instructions.
1. Size: Width, height and Thickness +/- 1⁄4 ” of a door (our doors can be much thicker due to natural of ballistic panels and preserving thickness for defensive purposes.
2. Squareness: +/- 1/8″ measured corner to corner across the door’s diagonal plane.
3. Warp: No more than 1/4″ of warp as measured across the plane of the door in a section no greater than 3-6 x 7-0 in 1-3/4″ or 3-0 x 7-0 in a 1-3/8″ door. For doors that are larger than 3-6 x 7-0 but no greater than 8-0 in height and 4-0 in width, the warp shall not exceed 1/4″ in a 3′ by 7’ section. 4. Panel Checks: 1/16” measured at the widest point of any gap on a panel.
5. Stile and Rail Separations: 1/16” measured at the widest point of any separation between the stile and rail. SD&S LLC may defer action on any claims for warping or panel checks for a period of up to 12 months from date of the claim to allow the door slab to adjust to local humidity and temperature conditions. This often remedies the issue.
6. All additions to the door in the façade area are not under any warranty.
Refer to the installation instructions that are provided with the Product or that are found on the Garrison Door (SD&S LLC) website. Depending on the region, some areas require additional fasteners to install the unit. Please check with local building codes for additional installation information.
Refer to the care and handling instructions on the Garrison Door website. Also, follow the coating manufacturer’s instructions carefully. Primer does not function as a sealer or moisture barrier and is not a coating.
The instructions below are highlights of certain storage, care and handling instructions. Other instructions may accompany the Product or be posted on Garrison Door website and should also be followed:
1. Do not walk on or drag doors and handle with clean gloves.
2. When Products are received, they must be inspected immediately for quality, including correct size, machining, handing, and finish (if factory finished).
3. Unfinished doors and frames must be finished within 3 days of delivery to job site with a national brand interior (for interior doors only) or exterior grade paint or stain that are formulated for wood doors.
4. Prior to installation, the door/unit shall be stored so that it is not exposed to the elements or allowed to sit in a damp area or standing water (must be between 25% – 55% relative
humidity and 50 degrees F (10 degrees C) – 90 degrees F (32 degrees C)).
5. When storing door slabs, keep the doors stacked horizontally and fully supported on a level surface, do not lean the doors vertically against a wall or other structure. When stacking doors, keep the top door covered at all times with a cover sheet, plywood or cardboard.
6. SD&S LLC ships certain Products with spacers. In order to prevent Product distortion, it is required that the packaging spacers remain until the Product is removed to be hung.
7. pre-hung door units should be stored carefully and secured to avoid accidentally falling over.
8. Resident should clean the Product a couple times a year with appropriate cleaner for wood.
9. Excluding Interior Door Product, Resident should re-apply topcoat every 1 to 2 years and more frequently if necessary, depending on the weather exposure.
Single Use Products:
These doors and wall structures are single use. If they have absorbed energy from a projectile they must be replaced. They have done the job intended.
If you detect a warranty issue, please promptly notify the person or company from whom you purchased the door or the home where the door was installed and provide the following information:
Please Give our website’s contact number a call and we will promptly address the situation. Be ready with;
1. Description of the door and a photo of the defect;
2. Name and Address of the location of the door and, if installed, the builder and/or the installer;
3. Proof of Sale if you bought the door and, if not, the date you purchased the home or date it was installed;
4. Detailed explanation of the defect; and
5. Statement that the defect was not caused by any of the exceptions listed below.
At our discretion, a warranty claim may be subject to site inspection.
Remedy and Liability Limitation:
If a warranty issue is detected during the applicable warranty term, SD&S LLC, in its sole discretion, will either a) repair or provide a replacement Product or component or b) will refund the original purchase price paid to SD&D LLC for the Product The remaining warranty term for any replaced or repaired product will run from the date of the original door warranty. We will not be liable for any labor, rehanging charges, painting/staining, installation, incidental, special or consequential damages or other costs under this warranty.